SHIPPING & RETURNS

Shipping Guidelines

We offer UK delivery with Royal Mail, DPD and DHL our warehouse in Gatwick, UK.

We aim to get your order processed and dispatched within one business day. Orders placed before 1pm will be processed the same day.  For any mistakes made, you can self-cancel your order within 30 minutes of placing your order.

UK DELIVERY DETAILS

Standard Delivery: FREE on orders over £15 (£3 under £15), 3 - 5 working days
Express Delivery: From £4, 1 - 2 working days

PLEASE NOTE: Personalised items will increase your delivery time by up to 4 working days and your full order will dispatched together (even non-personalised items).

UK - CHANNEL ISLANDS*
Standard Delivery: FREE on orders over £15 (£3 under £15), 3 - 5 working days
Express Delivery: From £4, 2 - 3 working days
*Prices are as displayed - VAT is not charged to Channel Islands customers

EU & WORLDWIDE SHIPPING

For free shipping offers in Europe please visit our international website here 
Or click on your local site if you're in the US, Canada or Australia & New Zealand.

European Shipping

Standard Shipping (DPD - £14)

Valid for the following countries:
Austria, Belgium, Croatia, Czechia, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden
Visit https://eu.dockandbay.com for free shipping offers

Worldwide Shipping

Expedited Shipping (DHL) - from £18
All other countries not listed above, including countries considered in Europe. Rates may vary based on the weight of your order or location

Tax & Duties

Brexit has made shipping to Europe a real pain, and Covid has made international shipping worse :) To make things easy for you - Dock & Bay will cover all import taxes and fees. We want to make that delivery as seamless as possible. If the carrier charges you for import, please contact us with evidence of any charges paid and we will support you.

RETURNS & REFUNDS

We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.

To request a refund, please fill out our returns form and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.

Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!

Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.

Frequently Asked

Got any questions? Head to our Frequently Asked page to read more.