SHIPPING & RETURNS
SHIPPING & RETURNS
CUSTOMER NOTICE
In response to COVID-19 we are currently unable to ship internationally due to reduced service within our courier network. We hope to get back to normal service as soon as possible and appreciate your patience at this time. UK/Channel Island orders are not impacted.
Shipping Guidelines
We offer UK delivery with Hermes from our warehouse in Lancaster, UK.
We aim to get your order processed and despatched within one business day. Orders placed before 1pm will be processed the same day.
Personalised items will increase your delivery time by up to 4 working days, and your full order will dispatched together (even non-personalised items), so make sure you order with plenty of time to spare!
UK DELIVERY DETAILS
Standard Delivery: 3 - 5 working days, FREE on orders over £15
(£3 for orders under £15)
Express Delivery: 1 - 2 working days, £5
UK - CHANNEL ISLANDS*
Standard Delivery: 3 - 5 working days, FREE on orders over £15
(£3 for orders under £15)
Express Delivery: 1 - 2 working days, £8
*Prices are as displayed - VAT is not charged to Channel Islands customers
WORLDWIDE - NOT CURRENTLY AVAILABLE
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it, we're here to help.
To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.
OUR WARRANTY PROMISE
We hold our products to the highest quality standards, because you deserve the very best. If your product is less than perfect within the first 12 month of use (including rips, tears, discolouration, colour runs) then we’ll get it replaced, free of charge. Check our warranty page for more details and to register yours.
QUESTIONS? Please check our FAQ page or contact us, we'll come back to you as soon as we can!
