SHIPPING & RETURNS
SHIPPING & RETURNS
Christmas Returns
We have extended our Christmas returns policy. For all orders placed from 1st November 2020 up until 31st December 2020, you will have 60 days to return the order to us for an exchange or refund. All other parts of our returns policy remain unchanged.
Shipping Guidelines
We offer UK delivery with Royal Mail, DPD and DHL our warehouse in Gatwick, UK.
We aim to get your order processed and dispatched within one business day. Orders placed before 1pm will be processed the same day. For any mistakes made, you can self-cancel your order within 30 minutes of placing your order.
UK DELIVERY DETAILS
Standard Delivery: FREE on orders over £15 (£3 under £15), 3 - 5 working days
Express Delivery: From £4, 1 - 2 working days (currently unavailable)
PLEASE NOTE: Personalised items will increase your delivery time by up to 4 working days and your full order will dispatched together (even non-personalised items).
UK - CHANNEL ISLANDS*
Standard Delivery: FREE on orders over £15 (£3 under £15), 3 - 5 working days
Express Delivery: From £4, 2 - 3 working days (currently unavailable)
*Prices are as displayed - VAT is not charged to Channel Islands customers
EU & WORLDWIDE SHIPPING
For European and worldwide shipping costs please visit our international website here
Or click on your local site if you're in the US, Canada or Australia.
Please note that the customer will be responsible for any import fees and taxes when shipping internationally.
| Country | Carrier | Rates | Free Shipping |
|---|---|---|---|
| Belgium, Luxembourg, France, Germany | Royal Mail DHL |
Standard 6 € Express 14 € |
Spend over 30 € |
| Czech Republic, Netherlands, Ireland, Poland | DPD DHL |
Standard 6 € Express 14 € |
Spend over 30 € |
| Austria, Denmark, Italy, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain, Sweden |
Royal Mail DHL |
Standard 8 € Express 14 € |
Spend over 40 € |
| Romania, Croatia, Greece, Bulgaria | Royal Mail DHL |
Standard 10 € Express 18 € |
Spend over 40 € |
| Hungary, Estonia | DPD DHL |
Standard 10 € Express 18 € |
Spend over 50 € |
| Monaco, Finland | DHL |
Express 12 € |
Spend over 50 € |
| Switzerland, Norway, Turkey, Iceland |
Royal Mail DHL |
Standard 10 € Express 18 € |
Spend over 50 € |
| Australia | Royal Mail DHL |
Expedited 18 € | |
| USA | Royal Mail DHL |
Expedited 15 € Expedited 18 € |
|
| Rest of the World | DHL | Expedited 18 € |
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.
To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.
Frequently Asked
Got any questions? Head to our Frequently Asked page to read more.
