SHIPPING & RETURNS
We offer UK delivery with Royal Mail, DPD and DHL our warehouse in Gatwick, UK.
Please note: Royal Mail strikes on 24th, 25th, 30th November and 1st, 9th, 11th, 14th, 15th, 23rd, 24th December 2022 may cause delays.
Christmas last delivery dates: UK Standard - 19th December. UK Express - 21st December
We aim to get your order processed and dispatched within one business day.
Orders placed before 1pm may be processed the same day.
For any mistakes made, you can self-cancel your order within 30 minutes of placing your order.
UK DELIVERY DETAILS
If your order is under £30:
Royal Mail 24 Service (1-2 days, may experience delays due to strikes) - £4
DPD (1-2 days) - £5
If your order is over £30:
Royal Mail 24 Service (1-2 days, may experience delays due to strikes) - FREE
DPD (1-2 days) - £2
UK - Channel Islands*
Standard delivery (FREE on orders over £30): 3 - 5 working days (may experience delays due to strikes)
Standard delivery £3 - for orders under £30 (may experience delays due to strikes)
Express delivery - £8: 1 - 2 working days (may experience delays due to strikes)
*Prices are as displayed - VAT is not charged to Channel Islands customers
Standard Shipping (DPD - £14)
Valid for the following countries:
Austria, Belgium, Croatia, Czechia, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden
Expedited Shipping (DHL) - from £18
All other countries not listed above, including countries considered in Europe. Rates may vary based on the weight of your order or location
Tax & Duties
Brexit has made shipping to Europe a real pain, and Covid has made international shipping worse :)
To make things easy for you - Dock & Bay will cover all import taxes and fees. We want to make that delivery as seamless as possible.
If the carrier charges you for import, please contact us with evidence of any charges paid and we will support you.
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.
To request a refund, please fill out our returns form and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.